1. Fundamentals
Development of an Internal Affairs Unit / Role of the Internal Affairs Unit / Unit Reporting, Location, and Evidence Handling / Complaints / Policies and Procedures / Should There Be an Investigation? / Who Should Conduct the Investigation?
2. Investigation
Investigative Plan / Parties / External Sources of Information / Internal Sources of Information / Evidence / Searches / Informants / Investigator's Chronological Log / Standard of Proof / Administrative Suspension During Investigation / Length of Investigation
3. Interviews and Interrogations
Planning Order of Interviews / Conducting the Interview / Statements / Assessing Witness Credibility / Framing the Allegations / Planning an Interrogation / Representation / Conducting the Interrogation
4. Criminal, Proactive, and Undercover Investigations
Compelled Statements / Bifurcation / Proactive and Undercover Investigations / Preparing for the Operation / Argument against the Use of Undercover Operations for Administrative Inquiries
5. Specific Issues
Elements of Administrative Violations / Insubordination / Discrimination / Retaliation / Whistle-Blower / Employee Conduct / Abuse of Discretion / Abuse of Force
6. External Investigations and Accountability
External Investigation / Federal Civil Rights Claims / State Tort Law / The Racketeer Influenced and Corrupt Organizations Act (RICO)
7. Report Preparation and Findings
Preparing the Report / Reviews / Sources of Findings / Stating the Findings / Adjudication by Chief of Police / Notifications
8. Discipline
Categories and Standards of Discipline / Levels of Discipline / Serving the Disciplinary Action / Termination / Mitigation to Discipline / Aggravating Factors in Discipline / Consistency / Consequences of the Conduct / Predisciplinary Procedures / Predisciplinary Notice
9. Postdisciplinary Actions
Alternative Dispute Resolution / The Decision to Use ADR / Negotiation / Mediation / Arbitration / Settlement Agreements / Appeal and Trial Preparation
10. Evaluating the Effectiveness of Internal Investigations and Risk Management Systems
Evaluating the Investigator / Evaluating the Organization / What Do the Numbers Mean? / Audits / Specific Section Audits / Facility Inspections / Police Department Owned Weapons / Construction and Use of the Audit Report / Early Identification and Intervention Systems / Citizen Oversight
Appendix A: Interview/Interrogation Outline: Subject/Witness Officer
Appendix B: Interview/Interrogation Outline: Complainant/Citizen Witness