Introduction
1. The Nature of Leaders
Traits of Leadership / Skills to Be Cultivated
2. Motivation
Twentieth Century Motivation Theory / There Are No Quantum Leaps in Organizational Change / Inspiring People to Change / Individual Motivation / Emotional Intelligence
3. Organizational Structure
The Role of Hierarchy / The Downside of Hierarchy / Factors Influencing Structure / Summary
4. Decisiveness
On the Front Line / Managing at the Middle Rung / Organization-Wide Leadership / Universal Leadership Expectations / Final Thoughts
5. Power and Communication
Power Issues and Consensus / Getting What You Want / Formulating the Message
6. Ethics: The Dilemma of the Is and the Ought
The Bottom-Line Perspective / The Ethics Perspective
7. Leadership Development
Leadership Development in Small Organizations / Leadership Development in Large Organizations / Succession Planning / Selection for Advancement / Building a Network / Thinking and Acting like a Leader / Lessons to Be Taken