"This is an excellent text. The authors are experts in the field." — Patricia Brenner, Kutztown University

"Students will appreciate the case studies and chapters devoted to specific types of crises, as applications of various crisis models will inevitably differ and, in crisis situations, the devil is definitely in the details. The strategies presented are not partial to any one particular model and instead provide an array of options for providing evidence-based crisis services in multiple settings and situations. Students will benefit from this objective, noncommercialized, comprehensive presentation." — Julia Strait, University of Houston

"A significant upgrade to the previous edition. It is up to date, addresses many crisis situations, and is very thorough. It is the best book for the price in school crisis issues." — Steve Rainey, Kent State University

"This is a must read for school personnel in order to save lives and maximize learning for children. It is clearly written, thorough, and has excellent suggestions to prevent and correct the many problems schools face. I strongly recommend it." — Leo Sandy, Plymouth State University

"Excellent text. My students enjoy it and have found it to be extremely helpful." — Johnice Patane, University of La Verne

"Of course the price of the text for students is outstanding! It is an absolute fit for my course and I truly appreciate its reissue. There are so many areas to point out that are tremendous learning tools for students becoming school counselors. I especially like the reflection sections along with the case study conclusions. I believe, once again, it is a text with invaluable content for those in the field of education." — Yvonne Castillo, Texas A&M University

"This text provides the information any school would need to develop their own toolkit for 'Crisis Management and Response.'" — Susan M. Staples, Oklahoma City Public Schools

"Truly has a 'hands-on' approach. Without a doubt, graduate students in psychology and education will find the information in this book valuable and useful." — Terry Diamanduros, Georgia Southern University

1. An Overview of Crisis Prevention and Intervention
Five Phases of School Crisis Preparedness / Prevention / Protection / Mitigation / Response / Recovery / Crisis Preparedness: A Recap

2. Crisis Planning
The Principles and Goals of Crisis Planning / Legal Compliance / Formal Adoption of the Plan / Technology's Role in Crisis Planning

3. Crisis Team Preparation
Crisis Team / Crisis Team Training / Refresher Training / Common Problems in Crisis Team Preparation / Evaluating the Response and Improving the Plan / Supporting a Crisis Team

4. Crisis Communications
Understanding How People Respond During a Crisis / Communications to Prevent Crises / Planning Communications / Communications During a Crisis / Using Social Media to Reach the Public / Confidentiality Concerns

5. Prevention, Protection, Mitigation, and Response for Accidents and Illnesses, and Suicidal Behavior
Assessing School Health Conditions / Preventing Accidents on the Way to and from School / Preventing Accidents at School / Environmental Hazards / Respiratory Emergencies / Risky Behaviors / Suicidal Behaviors / Risk Factors / Prevention Suggestions / Crisis Intervention for a Medical Emergency / Special Circumstances

6. Prevention, Protection, Mitigation, and Response for Violence
School Safety: An Overview / Assessing School-Related Violence / Universal School-Wide Interventions / Physical Aspects of School Violence Prevention / Threat Assessment / Staff Supervision, Surveillance, and Supports / Bullying or Peer Harassment / Individual Crisis Responses / Supporting Students after a Violent Incident

7. Prevention, Protection, Mitigation, and Response for Disasters
Prevention, Protection, and Mitigation / Disaster Response: How External Agencies Are Involved / Disaster Recovery: Acknowledgment, Expression, and Reengagement / Typical Reactions to Disasters / Supporting Disaster Victims through School-Based Counseling

8. Recovery: Psychological Supports
Understanding the Traumatic Experience / School-Based Supports for Students / Acute Stress Disorder / Posttraumatic Stress Disorder / Traumatic Grief

9. Recovery Following a Death
Postvention Following Suicide: Preventing Contagion / An Overview of Recovery Steps After a Death / Following the Schedule of the Deceased / Group Activities/ Individual Screening / Support in Other Schools / Communications / Supporting the Team / Evaluation and Follow-Up / Memorials / Graduation Activities After a Death / Anniversary Dates

10. Recovery: Supporting School Crisis Responders
Burnout / Compassion Fatigue and Secondary Traumatic Stress / Supporting Crisis Responders / The Paradoxical Rewards of Crisis Responding