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 Program Planning and Evaluation for the Public Manager Third Edition
Ronald D. Sylvia and Kathleen M. Sylvia
Program evaluation in the public sector has evolved from the status of applied research methodology to become an indispensable component of program operations. The fields of health care, social services, education, and law enforcement now have established their own standards against which program operations are assessed. National accrediting bodies have established systems of rigorous peer review to ensure the quality of program processes and outcomes. The authors address all facets of this standards-based program accreditation in the new Third Edition. This volume clearly details methods of monitoring and reviewing internal processes, as well as systematically conceptualizing outcome evaluations. Planning techniques are facilitated and enhanced by computer-generated project calendars, PERT/CPM applications, and queuing theory/flowcharts. The authors provide concepts and techniques of systems theory, process intervention, research design, and cost-benefit analysis, illustrated with easy-to-understand examples. Hypothetical planning case studies and outcome evaluation exercises provide valuable learning experience to students as they apply the various principles of planning and evaluation discussed throughout the data.
 $27.95 list, 232 pages 10-digit ISBN: 1-57766-341-1 13-digit ISBN: 978-1-57766-341-6 © 2004 “I use this text and always get good feedback from the students. It contains excellent problems that give them practical experience in policy analysis, planning, and program evaluation.” — Robert Blair, University of Nebraska
“An excellent blueprint for both instructors and students in learning and application of planning and evaluation across settings. It is lucidly written with concrete examples that serve to better integrate the conceptual with the actual.” — Catalina Herrerias, University of Oklahoma
“The best practical guide to planning and evaluation on the market! Written richly and succinctly with excellent examples, it catches the attention of both the student well established in the field and those who are just starting out. I highly recommend it.” — Christopher Grant, Georgia College and State University
Table of Contents
Part I. FRAMEWORKS FOR ORGANIZATION ANALYSIS 1. Systems Concepts 2. Planning: The Often-Ignored Function 3. The Synthesis of Systems Theory and Planning Technologies Part II. PROCESS EVALUATION, THE “OTHER” APPROACH 4. Standards-Based Evaluation 5. Monitoring and Improving Internal Processes Part III. MEASURING ORGANIZATION OUTCOMES 6. Outcome Evaluation 7. Research Validity and Evaluation Designs 8. Cost-Benefit Analysis 9. A Ten-Point Checklist for Program Evaluators Appendix: Case Studies Glossary |
