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Performance-Based Management for Police Organizations

 

Paul E. O'Connell and Frank Straub

 

Paul O’Connell and Frank Straub summarize the evolution of performance-based management applied to police institutions and provide an overview of the primary components in developing a flexible, accountability-driven process that responds effectively to changing conditions. A performance-based management system involves thoughtful analysis of organizational culture, the use of technology to examine potential problems, and the maximization of available resources. Important elements include: the collection and mapping of real-time data, careful crime analysis, the implementation of policies to address the problems identified, and a means of measuring results. Progressive, entrepreneurial police leaders employ training, clear-cut goals, communication, feedback, and objective measurement to build agile organizations that anticipate challenges and generate value for their communities.

Noble-Alpert, Managing Accountability Systems for Police Conduct

$20.95 list, 191 pages

10-digit ISBN: 1-57766-500-7

13-digit ISBN: 978-1-57766-500-7

© 2007

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Table of Contents

Introduction

1. Organizational Structure in Police Organizations: Traditional Resistance to Change

The Trouble with Bureaucracies / Police Management / Planned Change/Strategic Management / The City of White Plains, NY, Department of Public Safety

2. A History of the Development of Crime Analysis Capabilities in American Police Organizations

The Development of Crime Analysis Practices in American Police Agencies / The Development of Mapping Science and Real-Time Deployment Capabilities / The Ecology of Crime and Crime Mapping

3. The "Learning Organization": An Expectation of Responsiveness

Open Communication / Effective Training / Developing a Learning Culture

4. Proactive Police Management and the Development of Evidence-Based Policing

Crisis Situations / Problem Identification / Evidence-Based Practice / Cultural Transformation / Performance Measures and Outcomes / Knowing Organizations

5. "Compstat": Its Philosophy, Practice, and Promise

What Is Compstat? / Compstat's Impact on the NYPD / The Viability of the Compstat Model / The Limitations of the Compstat Management Model / The Benefits of a Compstat-Like Performance Management System

6. The Proliferation of Compstat-Like PBM Systems

Auditing, Inspections, and Accountability / PBM Systems in the Post-9/11 Era

7. How to Develop a Performance-Based Management System

Obstacles to Effective Implementation / Conclusion

Appendix: Compstat Report, White Plains, NY