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Managerial Excellence through Diversity

Text and Cases

 

Mary C. Gentile

 

Learning to respond effectively to the increasingly diverse business environment! We all confront and respond to various forms of diversity every day. The ability to recognize and respond to diversity of all kinds is a skill needed for success in and around business organizations today. This book, now available from Waveland Press, focuses on the challenge of how individuals and organizations can address and adapt to diversity effectively, efficiently, and productively. Although no text can raise and address every potential manifestation of diversity, this casebook provides a tool kit of perspectives and critical thinking skills that help develop the individual and organizational abilities needed to reap the benefits of diversity. It also offers a series of case examples wherein the student can begin to practice the application of these perspectives and skills. Finally, it offers an approach to self-assessment regarding one’s own individual leadership motivations and readiness around the topic of diversity. The habits of critical thought and respectful openness that students learn from these readings and cases will prove useful—even critical—for success, not only in an increasingly diverse business environment but also in an increasingly complex and diverse world.

Differences That Work

 

$54.95 list, 499 pages

10-digit ISBN: 1-57766-016-1

13-digit ISBN: 978-1-57766-016-3

© 1996

Instructor’s Manual available

Quantity:

Table of Contents

 

Part I. WAYS OF THINKING

1. Ways of Thinking About and Across Difference

2. Gender Differences in Managerial Behavior: The Ongoing Debate

3. Race and Ethnicity

4. National Culture and Management

5. Global Workforce 2000: The New World Labor Market

Part II. INDIVIDUAL CHOICES

1. Managerial Effectiveness and Diversity

A. ENTRY

2. Anne Livingston and Power Max Systems (5 cases)

3. Thurgood Marshall High School

B. PERFORMANCE DEVELOPMENT

4. Jensen’s Shoes: Lyndon Twitchell’s Story

5. Jensen’s Shoes: Jane Kravitz’s Story

6. Karen Leary

7. Steve Findley

8. Laura Wollen and ARPCO, Inc.

9. A Case of AIDS

C. CONFLICT

10. Managing Conflict in a Diverse Workplace

11. Tom Reese

12. Star Distributors, Inc.

13. Ann Hopkins

Part III. ORGANIZATIONAL CHOICES

1. Managerial Effectiveness and Diversity

2. Accountants and Business Advisors, Inc., City Office

3. Kurt Landgraf and Du Pont Merck Pharmaceutical Company

4. The Balanced Workforce at Xerox Corporation

5. Black Caucus Groups at Xerox Corporation

6. Sexual Harassment, Free Speech or . . . ?

7. A Note on the Law of Sexual Harassment

8. Mod IV Product Development Team

9. Lotus Development Corporation: Spousal Equivalents

10. Quantum Semiconductor, Inc.

11. The Miami Herald Publishing Company

12. BayBank Boston

13. G. Heileman Brewing Company: Power Failure at PowerMaster

14. The FCC and License Auctions for Emerging Technologies

15. Peak Electronics: Vendor Relationship with the Ford Motor Company

Part IV. REDEFINING LEADERSHIP

1. Redefining Leadership through Diversity

2. Monitor Company: Personal Leadership on Diversity