Competence in Interpersonal Conflict

 

William R. Cupach and Daniel J. Canary

 

Conflict between people is a natural feature of the human condition. When people interact and form relationships, disagreements inevitably emerge, with both negative and positive consequences. How these interpersonal conflicts are managed powerfully affects our relationships, perhaps more so than any other kind of interaction behavior. To understand interpersonal conflict, we need to recognize the ways in which communication conveys problems between people. This text serves that purpose, focusing on disagreements between individuals in a variety of personal and social relationships, from friends and neighbors to roommates and coworkers. Real-life examples, case studies, and discussion questions are integrated with well-organized concepts. Students will increase their motivation, knowledge, and practical communicative skill to become more competent in managing interpersonal conflicts.

Domenici-Littlejohn, Mediation, 2/E Littlejohn-Domenici, Communication, Conflict, and the Management of Difference