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Second Edition

William E. Arnold and Lynne McClure

This new edition builds on the strengths of the popular first edition, providing an interesting, practical discussion of the interrelationship between communication and the field of training and development. It incorporates new material on cultural diversity in the workplace and the role of teams and team leaders, while expanding its coverage of such topics as needs assessments and the use of computers in training and development. Written in a lively, conversational style, Communication Training and Development, Second Edition, covers all facets of the field, from the background skills trainers need to the nuts and bolts of preparing, conducting, and evaluating a program. Numerous anecdotes based on the authors’ considerable consulting experience make the information relevant and memorable.

$22.95 list, 196 pages

10-digit ISBN: 0-88133-877-X

13-digit ISBN: 978-0-88133-877-5

© 1996

Instructor’s Manual available

 “Each chapter is well developed and comprehensive.”  — Betty A. Morris, Holy Name College

“Excellent! The first of its kind I have seen that blends academic substance with the nitty gritty issues that every communication trainer faces.”  — Jerry Mayes, Murray State University

“I like this text. It is a simple survey of important information and topics to consider when developing a training program.”  — Eugenia McAvoy, St. Xavier University

 “The structure of the book is such that students can easily integrate complex material in a useable fashion.  I look forward to teaching with it.”  — Theodore Avtgis, West Virginia University

“This text is well written and clearly laid out for students. The low-end price tag makes it easy for me to require it as a second text for other organizational courses.”   — Kathaleen Reid, Regent University

Table of Contents

1. Introduction

2. Developing a Background in Training

3. Adult Learning

4. Doing a Needs Assessment

5. Presenting Proposals and Assessments

6. Designing Training Programs

7. Conducting Training Programs

8. Using Audiovisual Aids

9. Using the Computer in Training

10. Evaluating Training Programs

11. The Ethics of Training

12. Future of Training and Development

Appendix: Setting Up a Consulting Business